Privacy Policy

At craftquest, your privacy is at the heart of everything we do. We recognize the trust you place in us when sharing your personal information, and we are committed to safeguarding it with the highest levels of protection. This Privacy Policy is designed to explain how we collect, use, and protect your data, empowering you to engage with us confidently, knowing that your information is in safe hands.

Your Privacy, Our Promise

Important: We value the trust you place in us and take every step to protect your personal information. We will never sell, rent, or share your data with third parties. Your privacy is sacred, and we are here to safeguard it with the utmost care.

1. The Information We Collect

We collect personal data from you in several ways, primarily when you make a purchase, create an account, or interact with our website. The types of information we may gather include:

  • Personal & Contact Information: Your name, email address, shipping and billing addresses, order history, communications with our support team, product preferences, and any other details you choose to provide.

  • Transaction Information: Information related to your payment method, including the name on your card, card type, partial card number, and other relevant payment details.

  • Technical Data: Data such as your IP address, browser type, operating system, language, location, and platform when visiting our website.

  • Marketing Preferences: Your preferences for receiving marketing communications and how you would like to be contacted.

2. Information You Share With Us

You have the opportunity to share personal information with us in several ways, such as when you make a purchase, leave a review, or submit content like photos, videos, or comments. This may include your name, email, shipping address, product preferences, and other relevant details that help us enhance your experience.

3. How We Use Your Information

We use the information you provide to:

  • Personalize your experience: Tailor our services and communication to fit your unique needs and preferences.

  • Recommend products: Offer suggestions based on your previous interactions and interests.

  • Provide exceptional support: Address any questions, concerns, or issues you may have regarding your orders or overall experience.

  • Streamline your transactions: Ensure your purchases are processed quickly, securely, and smoothly while managing your account efficiently.

  • Ongoing support: Continue offering assistance to ensure your satisfaction and long-term engagement.

4. Cookies, Web Analytics, and Tracking

To optimize your experience on our website, we use cookies, web logs, and Google Analytics. These tools help us remember your preferences, track performance, and improve our website’s functionality. You have the option to adjust your cookie settings or opt out of Google Analytics at any time through your browser settings.

5. Email & Text Notifications

With your consent, we may send you updates about new products, exclusive promotions, and other exciting news via email or text. You’ll receive no more than four messages per month. If you ever wish to stop receiving these updates, simply email us at [email protected], and we’ll respect your preferences.

6. Sharing Your Data

While we never sell or rent your personal information, we may share it with trusted third parties who help us deliver our services:

  • Payment Providers: Banks, payment processors, and shipping carriers.

  • Service Providers: Web hosting, advertising platforms, and other essential services.

  • Legal Requirements: We may disclose your data if required by law or to prevent fraud.

7. Protecting Your Personal Information

We are dedicated to keeping your data safe. We use advanced encryption techniques such as SSL technology to protect your payment details, and all transactions are securely processed through PayPal. While no system is completely risk-free, we continuously update our security protocols to ensure your personal information remains safe.

8. Data Retention

We retain your personal information only for as long as necessary to provide our services or as required by law. Once you close your account or stop using our services, we may retain certain data for legal, fraud prevention, or operational purposes.

9. Withdrawing Consent

You have the right to withdraw your consent for processing your personal data at any time. Please be aware that withdrawing consent may limit your access to certain services. To update or delete your information, simply contact us at [email protected].

10. Accessing, Reviewing, and Updating Your Information

You have the right to access your personal data, correct any inaccuracies, and request the deletion of your information. To make changes or request access, please email us at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page, and when necessary, communicated to you via email. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

By using craftquest, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, don’t hesitate to contact us at [email protected]. We are committed to providing you with a secure, seamless, and rewarding experience at every step of the way.